Skills, & Abilities:

S: Skills

1. Professional working attitude and collaborative approach with a positive attitude.
2. Strong written and verbal communications skills.

A: Abilities

1. Practicing Catholic with knowledge of Parish life.
2. Exhibits promptness, flexibility, and dependability.
3. Attention to detail.
4. Ability to multitask, prioritize, and organize.
5. Ability to maintain confidentiality.
6. Exhibit patience and calmness in chaotic situations.
7. Ability to work with and without direct supervision.

Duties and Responsibilities - Major Position Responsibilities and Regular Activities

Ministry of Customer Service:

• Oversees timely opening and secure closing of office each working day, e.g., lights,  office equipment, secures all windows and doors.
• Provides a professional, pleasant, and organized office atmosphere for diverse internal and external customers and visitors.
• Welcome and assist telephone caller by:
  • Directing the caller to the appropriate person.
  • Taking messages or forwards call into voice mail if person is unavailable.
  • Provides callers with information, e.g., address, directions to location, Mass times, etc.
• Greets and assists parishioners/guests.

Office Support:

• Typing, filing, and coordination of meetings and associated correspondence/minutes/reports for pastor and staff.
• Assists in bulletin and other communication productions.
• Background clerical work for parish events, as required.
• Changes messages on the phone system.
• Receives, sorts, and forwards incoming mail.
• Assists in the ordering, receiving, stocking and distributing office/school supplies.
• Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.)
• Assists with other related clerical duties such as photocopying, filing and collating.
• Proofreading and editing materials as requested.
• Help maintain facility calendar.
• Maintains rosters for councils, committees and organizations.

Records/Reports

• Enters new parishioner data and updates existing parishioner data into parish census program, and electronically transmit information to envelop service vendor.
• Creates census data reports, as needed by staff.
• Schedules Mass intentions.
• Maintains sacramental registers, e.g., baptisms, marriages, deaths, confirmation, communion.
• Oversee and keep current repair and maintenance contract and records for all office and communications equipment.

Other:

• Participate in the parish goals and objectives as they relate to hospitality.
• Maintains orderly files and a clean, organized office space.
• Special projects based on the cycle of the parish.
• Archdiocesan sponsored respective training/workshops.
• Other duties as assigned.